Moonshine Uroa Boutique Hotel

“Udany :)”

🙂 Liked: Swietne miejsce przy samym oceanie, swietna szeroka prawie pusta plaża.

😐 Could improve: Slabe wi fi, nie działającą wszystkie gniazdka w domku. Czasami brak pozycji w menu.

“Good value for money and a beautiful location”

🙂 Liked: Staff was very positive and nice. Hotel is peaceful, there is only about 10 rooms and the beach in front of hotel is quiet also. Beds are comfortable and we had a fridge in our room 👍 Beautiful place if you appreciate peace and guiet location in a beautiful settings.

😐 Could improve: African lifestyle for european is sometimes difficult. Everything works pole-pole, slowly, and usually food preparations or any other seevices take over an hour. This is good to know 😊

“A Nightmarish Stay at Moonshine Uroa Boutique Hotel: Disrespect, Deceit, and Safety Concerns”

🙂 Liked: Our arrival at Moonshine Uroa Boutique Hotel was immediately unsettling. The Reception Lady (who I later learned was the manager's wife) greeted us with a judgmental and unwelcoming demeanor. She rudely demanded our passports without explanation, and when we inquired about the procedure, she rolled her eyes, raised her voice, and treated us with harsh disrespect. We had arranged for a shuttle, and were told it was waiting for 2 hours (the manager said 3 hours) but we called and texted the hotel while we waited at the port for over an hour. We received no response. We were then told that our request was short notice even though we booked since October 2022 and notified them of any changes in advance. The number provided on Booking.com was invalid, adding to our frustration. The situation escalated when the manager began yelling at us, behaving in a manner that felt threatening. When I asked him why his wife had been rude to me and my daughters, implying that it was due to our race, he continued to yell, shocking other staff members. To diffuse the situation, we tried to explain that there was a miscommunication, but the manager continued to insist that they were correct and that we were lucky they weren't charging us. As I walked away, the manager continued to insult me, and I felt increasingly targeted. He became visibly angry, turning red and stepping close to my face, prompting me to walk away in fear for our safety. The property itself was not as advertised. It was located in a remote and isolated area, giving us a sense of unease and vulnerability. The taxi driver even commented that he would not recommend staying there, describing it as "dodgy" and unlike a hotel. The entrance was overrun with cats, and the overall atmosphere was far from family-friendly. Upon arrival, we saw a sign saying Masai security property, so we asked if we were at the right property or not with our taxi driver, the driver said that he would not recommend us to stay there it's dulgy! It didn't look like a hotel... It looked like somewhere where people hide themselves to cheat on their partners! The manager's wife handed the room keys to my daughters instead of me, and when I protested, the porter was instructed to show us the room anyway. The room we were given was not the one we had booked, and it appeared to be hastily prepared with unfinished painting and broken doors. The toilet and sink were also broken, and the room did not resemble the photos or facilities advertised. We felt unsafe and even feared that the drinks offered by the waitress might be poisoned. We noticed rose petals which verified my suspicions that the property is for " hookers" and men who sell their services to women on holiday, everywhere we turned were couple who are not married to, cause we heard few conversations talking about " I have to let my family know that my meeting will take longer" one of them confirmed what he was doing there when he asked me how come we were outside? He was very disappointed with the management ( he was a local working to please foreigners). The room was infested with ants, the towels were stained brown, and the door could not be closed without locking it. As a disabled person who walks with a cane, I received no assistance whatsoever. We felt so unsafe and uncomfortable that we immediately contacted a friend to arrange for new accommodation and transportation. We stood outside, refusing to even sit down, until our new taxi arrived. After cancelling our booking and filing a complaint against the property management, Booking.com has failed to refund our money. This constitutes fraud, and I intend to pursue further complaints against Booking.com if a full refund and compensation are not provided immediately. They NEVER refunded our money! would not take your family there....

🙂 Liked: Die Lage

😐 Could improve: Verlottert

🙂 Liked: The location was great.

😐 Could improve: Our villa was not clean on arrival and had a strong odor of cat urine throughout our stay. This improved slightly during the stay but even on the last morning, we woke up to the smell. The villa was sparsely furnished, with only a sleeper couche in the lounge. We did not have a washing machine, tumble dryer or coffee machine even though it was advertised that this would be available in the villa. Shower curtain rails were broken and tied to the ceiling with wire. There were holes in the wall with electric wires visible. There were limited options for breakfast, none very good and portions were small. Fresh milk was not on offer unless you asked. Lunch and dinner was expensive for what you got. But ultimately it was the smell of cat urine that I will now forever associate with Zanzibar...

“Il nostro soggiorno é stato favoloso, fin dal primo giorno ci siamo sentiti a casa. Il proprietario e il suo staff sono”

🙂 Liked: L’accoglienza calorosa e staff super gentile e disponibile.

🙂 Liked: Beautiful place just right on the beach. The staff was very nice and accommodating.

🙂 Liked: Excelente atención, la chica que nos atendió es muy amable y ayuda en todo lo que se le solicita

“Abbiamo soggiornato 10 giorni al mooshine in accoglienza gentilissima ti fanno sentire a proprio agio tutto perfetto str”

🙂 Liked: Tutto

“Godny polecenia”

🙂 Liked: Super rewelacja miejsce, wyrozumiali i serdeczni wlasciciele. Obecnos kotow i psa rewelacja domowa atmosferq. Pies Boss powinien dostac medal, rodzinnie domowo i super

😐 Could improve: Sniadanie bardzo mizerne

“Take me back anytime 😊”

🙂 Liked: The service from the staff and management was top notch. The view from our room, room service and the drinks. Enjoyed all the food and their freshly made juices.

😐 Could improve: Limited menu and items not available, but their supplier hadn't delivered.

🙂 Liked: L'arredamento

😐 Could improve: Camere prive di frigorifero