Privacy Policy
Last updated: July 31, 2025
1. Information We Collect
We collect personal and usage information when you use Onevia services:
- Personal details (full name, email address, phone number, nationality)
- Booking details (selected property, check-in/check-out dates, preferences)
- Payment details (processed securely through third-party providers)
- Device information (IP address, browser type, session logs)
- Location data (optional, for suggesting nearby properties)
2. How We Use Your Information
Your data helps us to:
- Facilitate hotel/property bookings
- Enhance and personalize your experience
- Send confirmations, invoices, and service messages
- Provide customer support and resolve disputes
- Market promotions, discounts, and new properties (opt-out available)
- Ensure system security and detect fraud
3. Data Sharing
We may share data with:
- Accommodation providers to process and confirm your bookings
- Payment processors (e.g., mobile money providers, card gateways)
- Government and regulatory bodies where required by law
4. Your Rights
- Access and update your personal data
- Request deletion of your account or data
- Object to specific data uses (e.g. marketing)
- Withdraw consent at any time
For any privacy-related inquiries, please contact us at privacy@onevia.co.tz.
Terms and Conditions
1. General Terms
By accessing or using Onevia, you agree to abide by these terms and our privacy practices. Onevia acts as an intermediary between travelers and accommodation providers including hotels, lodges, apartments, and conference facilities.
2. Bookings
- All prices shown are subject to availability and may change until confirmed.
- You are responsible for entering accurate booking and contact information.
- Cancellation and refund policies depend on each property and are shown during booking.
- Some properties may require advance payment or verification to confirm a reservation.
3. Payments
Payments can be made via mobile money, card, or bank transfers depending on availability in your region. Payments are securely processed and confirmation is provided electronically. Some transactions may include additional fees or taxes as determined by the property or local laws.
4. User Responsibilities
- Users must be at least 18 years old to make bookings.
- You are responsible for any actions taken under your account.
- You must not interfere with platform operations or post false or fraudulent listings.
- You are liable for any damages caused to the property during your stay, including penalties imposed by the accommodation.
5. Limitation of Liability
Onevia is not liable for:
- Interruptions due to maintenance, upgrades, or technical issues
- Discrepancies in services or descriptions provided by accommodation partners
- Losses, damages, or personal injuries incurred during your stay
- Any indirect, incidental, or consequential damages
6. Intellectual Property
All content, branding, and technology used on Onevia are protected by intellectual property rights. You may not copy, reproduce, or distribute any part of the site without permission.
7. Termination
We reserve the right to suspend or terminate your account if you breach these terms or misuse the platform.
8. Changes to Terms
These terms may be updated from time to time. We will notify users of major changes. Continued use of the platform implies acceptance of revised terms.
For inquiries regarding these terms, please contact support@onevia.co.tz.